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As the items are personalised and once made for you,
we will not be able to sell to anyone else, therefore we do not offer refunds
– so please please make your you have typed in the correct name to be personalised

Each Item is checked here in Chester before it is sent out to you,
However in the unlikely event it should arrive faulty or damaged then please contact
Our customer services on 01244 390191
or email
So that we can arrange either a refund or replacement.
(Monday – Friday 09:00 – 17:30)